Polypal / B&Q
A nationwide range review of the Power Tools display to create a more inspirational experience for their customers
To deliver a nationwide programme on-time, to a set standard for each store and with 100% safety record
We completed store surveys across the full B&Q estate within 4 weeks and reported back to Polypal using our real time auditing technology. Our project then included:
- All Power Tools moved to low level racking cut down by our teamsAll accessories and workwear moved into new spacesAll new ranges merchandised to new layout and plansAll displays fitted with new displays and POS
- We assigned experienced installers, invested in high quality tools and provided a real time reporting platform for sign offs. Our team implemented a comprehensive briefing day for every installer at our Nottingham office. As part of our focus on customer engagement, we invited the key stakeholders to attend and meet the teams during the session.
- We completed live and practical demonstrations of the work to be carried out, making sure all of our installers worked in a uniform way to safely deliver each store.
The refit programme was completed in 90 stores nationwide, with only 1% snag rate (all of which were remedy on-time) and 100% safety record.